🛡️ Safe Play

yesb22 Responsible Gaming

We want you to enjoy the yesb22 platform — and enjoying it means staying in control. This page explains the tools, limits, and resources available to help you play safely and responsibly.

Our Commitment to You

At yesb22, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should always be an entertaining leisure activity, not a source of financial stress or personal harm. For the vast majority of our players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna, gaming on yesb22 is a fun way to follow cricket, enjoy live casino action, or explore slot titles. We want it to stay that way.

We recognise that a small number of people can develop unhealthy patterns around gambling over time. The yesb22 responsible gaming programme exists to give every player on our platform the tools, information, and direct support they need to keep their play healthy — and to step back or stop entirely if that is the right decision for them.

This page outlines the practical tools built into your yesb22 account, explains the warning signs of problem gambling, provides a short self-assessment, and tells you exactly how to reach our support team if you need help. Please read it carefully and make full use of any tools that are relevant to your situation.

Player Protection Tools

yesb22 provides a suite of account-level tools that put you in direct control of how you play. You can request any of the following at any time by contacting our support team at [email protected]. Requests are processed promptly — typically within 24 hours.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once set, the limit takes effect immediately and can only be reduced — not increased — without a 7-day cooling-off period.

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Session Time Limits

Define how long your active gaming sessions can run. When your time limit is reached, you will be logged out automatically and prompted to take a break before returning.

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Self-Exclusion

Voluntarily exclude yourself from the yesb22 platform for a fixed period (30, 60, or 90 days) or permanently. During exclusion, your account is locked and no promotional communications will be sent.

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Time-Out / Cool-Off

Take a short break of 24 hours, 48 hours, or 7 days without a full self-exclusion. Your account is temporarily suspended and reinstated automatically when the period ends.

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Activity Statements

Request a full account activity statement covering your deposits, withdrawals, bets, wins, and session durations. Reviewing this data regularly helps you stay aware of your play patterns.

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Reality Checks

Enable on-screen pop-up reminders that appear at regular intervals during play, showing you how long your current session has been running and your net session balance.

How to activate a tool: Contact our support team at [email protected] with the subject line "Responsible Gaming Request" and specify which tool you would like activated. All requests are handled confidentially and with care.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs. If several of these apply to you, we strongly encourage you to use the self-exclusion or time-out tools, speak to someone you trust, and contact our support team.

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Chasing Losses Continuing to gamble in an attempt to win back money you have already lost, often leading to larger and riskier bets.

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Spending Beyond Your Means Using money earmarked for rent, food, bKash/Nagad savings, bills, or family needs to fund gambling activity.

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Hiding Your Gambling Concealing the amount of time or money spent on gambling from family members, friends, or colleagues.

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Feeling Anxious or Irritable Experiencing restlessness, anxiety, or irritability when you are not gambling, or when you attempt to reduce your play.

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Losing Track of Time Regularly playing for much longer than you initially intended, or missing sleep, meals, work, or social commitments because of gambling.

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Unable to Stop Making repeated unsuccessful attempts to cut back or stop gambling entirely, despite wanting to do so.

Quick Self-Assessment

Ask yourself the following questions honestly. There are no right or wrong answers — this is for your own reflection only. If you answer "yes" to three or more questions, we recommend speaking with our support team or taking a break using the time-out tool.

📋 Self-Assessment Questionnaire

1. Have you ever gambled with money you could not afford to lose — money intended for essential expenses like rent, food, or utility bills?

2. Do you find yourself thinking about gambling frequently during the day, even when doing other things?

3. Have you ever lied to a family member or friend about how much time or money you spend on gambling?

4. After a losing session, do you feel a strong urge to return immediately and try to win your losses back?

5. Have you ever borrowed money, sold belongings, or used a credit facility specifically to fund gambling?

6. Do you feel restless, irritable, or anxious when you try to reduce the amount you gamble or stop altogether?

7. Has gambling caused problems or arguments in your relationships with family members, your partner, or close friends?

Tips for Playing Safely

Following a few simple principles can make a meaningful difference to keeping your gambling healthy and enjoyable over the long term:

Set a budget before you start and treat it as the cost of entertainment, not an investment. Never gamble money you cannot afford to lose.
Set a time limit for each gaming session and stick to it. Use the session time limit tool in your yesb22 account to automate this.
Never chase losses. Accept that losing is a normal part of gambling. Chasing losses nearly always makes the situation worse.
Take regular breaks. Step away from the screen, drink some water, and do something unrelated to gambling during long play sessions.
Keep gambling separate from alcohol and stress. Avoid playing when you are drinking, tired, upset, or under financial pressure — your decision-making is impaired in those states.
Do not gamble as a way to make money. The house always has a mathematical edge. Gambling is entertainment, not a reliable income source.
Keep it fun. If you stop enjoying the experience, that is a clear signal to take a break. You can always come back to yesb22 when you feel refreshed.

        For parents and guardians: If you share a device with younger family members, ensure your yesb22 account is always logged out and your login credentials are kept private. Never allow anyone under 21 to access or use your account.
      

Underage Gaming Prevention

yesb22 takes its responsibility to prevent underage gambling very seriously. No person under the age of 21 is permitted to register, deposit, or participate in any real-money activity on the yesb22 platform. We enforce this policy through mandatory KYC (Know Your Customer) verification for all new accounts, which requires government-issued identification confirming the player's date of birth before any withdrawal can be processed.

If we suspect at any point that an account is being used by a person under the age of 21, we will suspend the account immediately pending investigation. Any funds deposited by an underage player will be returned to the originating bKash, Nagad, or other payment method where technically feasible, and the account will be permanently closed.

Report underage gambling: If you believe someone under 21 is using the yesb22 platform, please report this to us immediately at [email protected]. All reports are treated with strict confidentiality.

Get Help Now

If gambling is causing you distress, financial harm, or relationship problems, please do not wait. Reaching out is a sign of strength, not weakness. The yesb22 support team is available to help you activate any responsible gaming tool, discuss your options, or close your account — confidentially and without judgement.

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yesb22 Support Team

Send us an email at any time with the subject line "Responsible Gaming" and we will respond as quickly as possible. All enquiries are handled with full confidentiality.

[email protected]

        Urgent concern? If you feel you are in crisis or gambling is severely impacting your mental health, please also seek support from a qualified counsellor or mental health professional in your area. Your wellbeing always comes first.
      

Play Smart. Play Safe.

When you are ready to return to the games, yesb22 will be here. Explore our FAQ for any questions, or visit the yesb22 Casino at your own pace. Always within your limits. 21+ only.

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